Our Privacy Policy

Simx Limited is committed to ensuring that your privacy is protected. Our Privacy Policy sets out how we use and protect any information that you provide us through this website. By visiting the Simx website, you are accepting the terms of this Privacy Policy and we have the right to use your information as described here. We reserve the right to modify this Privacy Policy at any time.

Simx is subject to the Privacy Act 1993 (New Zealand)

What we collect 

We may collect the following information: 

  • Your name, email address and contact information.
  • Information necessary to verify your identity as required by anti money laundering laws.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or special offers.

Mobile Terms of Service

Simx

Last updated: June 6, 2023

The Simx mobile message service (the "Service") is operated by Simx (“Simx”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Simx’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Simx through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Simx. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Simx mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to [insert your sending number] or email enquiry@smartvent.co.nz.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

What do we do with the information we gather 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

  • Internal record keeping and statistics.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting, using the email address, which you have provided.
  • We may use your information to contact you for market research purposes.
  • We may use the information to customise the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes. They may not use this information for any other purpose than what we have instructed them to do.
  • We will NEVER sell your information.

Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Information collected may be used by third party vendors, including Google, to show you related ads on other sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.\

Links from website 

This Website’s content may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of those websites and you acknowledge and agree that Simx is not responsible for any content or claims of any such websites. 

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways: 

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@simx.co.nz

You may request details of personal information that we hold about you. If you would like a copy of the information held about you please contact us on sales@simx.co.nz  

PP:
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.


Terms of Conditions / Terms of Service

By consenting to Simx Ltd SMS marketing in the checkout or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Message frequency varies. Consent is not a condition of purchase. You have the option to opt out at any time.
 

Your choices of opting out 

Simx will contact you only if you elect to be contacted. 

If you choose to receive email messages, Simx may periodically send you email messages describing updates, new features or promotional offers related to this web site. You can choose to stop receiving this email at any time. Simply follow the instructions included in your email or send a reply stating your request. 

If you do not explicitly choose to receive informational emails, the only email messages you will receive from Simx will be in response to email inquiries that you send us.

Keeping your information secure 

The security of your personal information is very important to us, and we are committed to protecting the information that we collect. We have security measures in place to protect against the loss, misuse or alteration of information that Simx has collected from you at our website. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.

While we strive to protect your personal information, Simx cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. 

Application Privacy Policy 

When you use the Mobile Application, our servers automatically record information that your device sends. This data may include information such as your devices IP address, device name and version, operating type and version, language preferences, information you search for in the Mobile Application, access times and dates, and other statistics. 

Disclosure of Information

To maintain the highest level of privacy and to protect your personal Information to the full extent, we do not share your Personal Information with anyone and for any reason.

Acceptance Policy 

By visiting the Simx website, you are accepting the terms of this Privacy Policy, and we have the right to use your information as described in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time. Your continued use of the Simx website after we either personally notify you or generally post such changes on the Simx website will constitute your acceptance of those changes. 

Notification of Changes

All the terms and conditions are subject to change without notice.

Questions or Comments 

If you have any questions or comments about the Simx website’s Privacy Policy and/or the way it affects you, please contact us by email request to sales@simx.co.nz