Return Request Form

Please use this form to submit a Product Return Request.

To Return Simx Products:
  1. Submit a Return Request Form online to receive an authorisation number via email.
  2. Print a copy of your email (Return Request Form including authorisation number).
  3. Return the product to the Wholesaler with the following documentation:
    - original proof of purchase,
    - a copy of the completed Return Request Form,
    - and the authorisation number (which has been provided when the Return Request Form was submitted)
  4. If the product is covered under warranty and is deemed faulty, it will be repaired or replaced, then sent back to the Wholesaler.
  5. The Wholesaler will contact you to advise the product is ready to be collected.

Need help with your request? Call us 0800 533 000.

Your Business Details

Installation location (if different from customer address)

Contractor/electrician details (if applicable)

Wholesaler/supplier Purchased From

Product Details

  • Note that submitting this form does not mean that your warranty request has been accepted by Simx. A copy of this form will be emailed to you.

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Please update your browser send your warranty request via email by clicking here... returns@simx.co.nz