Simx -

To Return Simx Products:

If this claim is for a SmartVent System, please ensure it has been registered with our SmartVent team first
Register your SmartVent system

Submit a Return Request Form online to receive an authorisation number via email.

Print a copy of your email (Return Request Form including authorisation number).

Return the product to your supplier, or place of purchase, with the following documentation:
- original proof of purchase,
- a copy of the completed Return Request Form,
- and the authorisation number (which has been provided when the Return Request Form was submitted)

If the product is covered under warranty and is deemed faulty by the manufacturer, it will be repaired, or replaced, and then returned to your supplier.

Your supplier will contact you to advise the product is ready to be collected.

Need help with your request? Call us 0800 533 000.

Are you a*

Home Owner/End User

Supplier/Wholesaler

Installer/Electrician

Your Details

First Name*

Last Name*

Email for correspondence*

Phone

Street Address

City/Town

Contractor/electrician details (if known)

Company

Name

Phone

Wholesaler/supplier details

Name*

Street Address/Branch Name*

City/Town*

Product Details

Simx Order Code/Model Number/Part #*

Number of products

Date of Purchase*

Date Returned to Wholesaler/Supplier*

Description of Issue/Problem*

This request is for a:

Enter your Company's Returns Number here. Otherwise include your name

Please attach proof of purchase if available
Attachments

Submit

Note that submitting this form does not mean that your warranty request has been accepted by Simx. A copy of this form will be emailed to you.

Your Details

First Name*

Last Name*

Email for correspondence*

Phone

Wholesaler/supplier details

Company*

Street Address/Branch Name*

City/Town*

Product Details

Simx Order Code/Model Number/Part #*

Number of products

Date of Purchase*

Date Returned to Wholesaler/Supplier*

Description of Issue/Problem*

This request is for a:*

Enter your Company's Returns Number here.*

Please attach proof of purchase if available
Attachments

Submit

Note that submitting this form does not mean that your warranty request has been accepted by Simx. A copy of this form will be emailed to you.

Your Details

First Name*

Last Name*

Email for correspondence*

Phone

Installation location

Street Address

City/Town

Wholesaler/supplier details

Name*

Street Address/Branch Name*

City/Town*

Product Details

Simx Order Code/Model Number/Part #*

Number of products

Date of Purchase*

Date Returned to Wholesaler/Supplier*

Description of Issue/Problem*

Enter your Company's Returns Number here.*

Please attach proof of purchase if available
Attachments

Submit

Note that submitting this form does not mean that your warranty request has been accepted by Simx. A copy of this form will be emailed to you.

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Please update your browser send your warranty request via email by clicking here... returns@simx.co.nz

Return Request Form

Please use this form to submit a Product Return Request.

To Return Simx Products:

Are you a*

Your Details

Contractor/electrician details (if known)

Wholesaler/supplier details

Product Details

Your Details

Wholesaler/supplier details

Product Details

Your Details

Installation location

Wholesaler/supplier details

Product Details

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